Following the recent surge of .COM renewal price, and the cool rebrand for Dynadot. I’m considering Dynadot to be a new home for my domains. When I was checking the service out, I had a question and found a bug regarding their email form, as following:
1) Dynadot seemed to mask the WHOIS email address into a URL. This can be a concern when transferring the domain out, as the new registrar will send a confirmation email to the domain owner, based on the contact email listed on the WHOIS database.
Question: Do I then have to turn WHOIS protection off when I need to transfer a domain? Does Dynadot provide any WHOIS email forwarding services?
2) When I tried to contact them via their email form here (https://www.dynadot.com/community/contact), I received a “failure notice” email from the Dynadot email handler and the contact message was never sent to the Dynadot support team (firstname.lastname@example.org).
The Dynadot support (email@example.com) is not as knowledgeable about the transfer requirements as I wish. And every time I replied to the email thread, a different support engineer came to answer my question. In which, I have to clarify my questions every time since they don’t seem to be reading the communication history, and the context is lost between them.
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