Following the recent surge of .COM renewal price, and the cool rebrand for Dynadot. I’m considering Dynadot to be a new home for my domains. When I was checking the service out, I had a question and found a bug regarding their email form, as following:
1) Dynadot seemed to mask the WHOIS email address into a URL. This can be a concern when transferring the domain out, as the new registrar will send a confirmation email to the domain owner, based on the contact email listed on the WHOIS database.
Question: Do I then have to turn WHOIS protection off when I need to transfer a domain? Does Dynadot provide any WHOIS email forwarding services?
Update: I later found the answer myself.
As per ICANN’s new domain transfer guidelines, effective 25th May 2018, all domain transfers will not require Form of Approval (FoA). The Transfer Authorization process will not require the Registrant Contact’s approval via e-mail.
2) When I tried to contact them via their email form here (https://www.dynadot.com/community/contact), I received a “failure notice” email from the Dynadot email handler and the contact message was never sent to the Dynadot support team (info@dynadot.com).
TL;DR:
The Dynadot support (info@dynadot.com) is not as knowledgeable about the transfer requirements as I wish. And every time I replied to the email thread, a different support engineer came to answer my question. In which, I have to clarify my questions every time since they don’t seem to be reading the communication history, and the context is lost between them.
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